Care24Japan Platform Terms of Service (For Users)

These Terms of Service (hereinafter referred to as the "Terms") stipulate the terms and conditions for using the non-insurance care service matching platform "Care24Japan" (hereinafter referred to as the "Service") operated by Medical Informatics Co., Ltd. (hereinafter referred to as the "Company"). Users of the Service (hereinafter referred to as "Contractors") shall use the Service upon agreeing to these Terms.

Article 1 (Purpose and Our Position)

• The Service is a platform that matches Contractors (including care receivers and nursing care receivers) who wish to be provided with visiting care/in-home support services and visiting nursing services (hereinafter collectively referred to as "Care Services") with nurses or caregivers possessing prescribed qualifications (hereinafter referred to as "Care Supporters").
• The Company assumes the role of providing a venue for matching and contract conclusion between the Contractor and the Care Supporter, providing a payment method through this system, and providing support and follow-up for the Contractor and the Care Supporter. The Company is not the direct provider of the Care Services to the Contractor.
• A contract regarding Care Services (hereinafter referred to as an "Individual Contract") shall be directly concluded between the Contractor and the Care Supporter at the time matching is established through this system.

Article 2 (Classification and Content of Care Services)

The Care Services provided in this Service are divided into the following two classifications. The Contractor shall select the appropriate service according to their purpose and required qualifications.

Article 3 (Special Provisions on Medical Acts in Visiting Nursing Services)

• When using the Service, if the Contractor is already using nursing care insurance services, etc., they shall share and consult with their assigned care manager, etc. in advance regarding the use of the Service.
• If the Contractor uses the "Visiting Nursing Services" stipulated in Article 2 and wishes for the Care Supporter to provide medical acts, the Contractor must obtain a valid "Visiting Nursing Instruction" issued by the attending physician in advance and present it to the Company and the assigned Care Supporter through this system.
• If the Visiting Nursing Instruction is not presented, or if the instruction has expired, the Care Supporter cannot perform any medical acts. In this case, the Care Supporter will only provide services within the scope of observing health conditions and providing care for recuperation.
• Even if the desired medical acts could not be provided because the Contractor failed to present the Visiting Nursing Instruction, the full usage fee corresponding to the reserved time shall be incurred, and the Company and the Care Supporter shall not bear any obligation to reduce or refund the fee.
• If the presented Visiting Nursing Instruction includes medical treatments requiring specific facility standards or advanced specialized training, matching may not be established or the relevant medical acts may not be provided depending on the qualifications and skills of the Care Supporters registered on the Company's platform.

Article 4 (Establishment of Individual Contracts and Reservations)

• The Contractor shall apply for a reservation by specifying the desired date and time, specific work description, requests to the Care Supporter, and other conditions through this system.
• In response to the application, matching is established on this system, and after an online interview between the Contractor and the Care Supporter, the Individual Contract between the Contractor and the Care Supporter is confirmed and established.
• The Service is a private service not covered by nursing care insurance and medical insurance (fully self-funded). The Contractor is obligated to pay the full amount of the calculated usage fee based on the fee schedule separately determined by the Company.

Article 5 (Usage Fees and Payment Methods)

• As consideration for using the Service, the Contractor shall pay the total amount of the basic fee, overtime surcharges (nighttime, early morning, year-end and New Year holidays, etc.), same-day reservation surcharges, Care Supporter nomination fees, and transportation expenses for the Care Supporter (hereinafter referred to as the "Usage Fee"). Details of the fee structure are specified in a separate fee schedule.
• Payment of the Usage Fee shall be made through a payment method designated by the Company.
• The Company shall be granted the authority to act as a collection agent for the Usage Fee claims held by the Care Supporter against the Contractor. At the time the Contractor completes the payment to the Company, the Contractor's obligation to pay the Usage Fee to the Care Supporter shall be extinguished.
• If a reservation is canceled or changed for the Contractor's convenience after the Individual Contract is established, a prescribed cancellation fee shall be incurred based on the cancellation policy separately determined by the Company.

Article 6 (Prohibition of Direct Contracting and Poaching)

• The Contractor shall not request the provision of Care Services directly from a Care Supporter they came to know through the Service (including past use) without going through the Service, nor shall they individually conclude an employment contract, outsourcing contract, or any other contract. The same restriction shall apply for two (2) years after the termination of the use of the Service or the deletion of the account.
• If the Contractor violates the preceding paragraph, the Contractor shall immediately pay the Company a penalty of 500,000 yen, or an amount equal to three (3) times the platform usage fee evaded by direct ordering (direct contracting) to the Care Supporter, whichever is higher.

Article 7 (Prohibited Acts and Suspension of Use)

In using the Service, the Contractor must not, either personally or through the care receiver/nursing care receiver, engage in the following acts:

• Directly requesting or instructing the Care Supporter on site to perform dangerous work (carrying heavy objects, working in high places, etc.) that exceeds the scope of work previously agreed upon on this system, or acts that violate laws and regulations.
• Harassment (sexual harassment, power harassment, etc.), abusive language, violence, intimidation, or acts that defame or damage the credibility of the Care Supporter.
• Registering false information regarding the care receiver/nursing care receiver's medical condition, dementia symptoms, presence of infectious diseases, or other physical conditions when registering on this system.
• Requesting the Care Supporter to manage cash, precious metals, or other valuable items, or to go shopping, without appropriate agreement and recording.
• Any other acts that the Company deems inappropriate for the operation of the platform.

If a user violates these Terms, or if the Company determines that the user is inappropriate, the Company may, without requiring any notice or demand, immediately take measures to suspend the use of this system, cancel the matching, or erase the registration (forced withdrawal).

Article 8 (Disclaimer and Limitation of Liability)

• Care Services are provided based on a direct contract between the Contractor and the Care Supporter, and as a general rule, the Company shall not be held liable for any injuries, worsening of medical conditions, death of the Contractor or care receiver/nursing care receiver, or troubles such as property damage or theft that occur in connection with the implementation of Care Services. The corresponding Care Supporter shall bear direct responsibility.
• Notwithstanding the provisions of the preceding paragraph, in order to maintain the reliability of the platform, the Company may accept consultations through customer support or take remedial measures within the scope of the liability insurance subscribed to by the Company. However, this does not mean that the Company assumes responsibility as a party to the Individual Contract.
• Even if the Company assumes legal liability to the Contractor for any reason, the Company's liability for damages shall be capped at the total amount of Usage Fees actually paid by the Contractor under the relevant Individual Contract in which the cause of damages occurred. However, this shall not apply if there is willful misconduct or gross negligence on the part of the Company.

Article 9 (Cancellation by the Contractor)

Even after the establishment of an Individual Contract, the Contractor may cancel the reservation in accordance with the procedures prescribed by this system. However, depending on the timing of the cancellation, a prescribed cancellation fee may be incurred based on the fee schedule separately determined by the Company.

Article 10 (Cancellation/Absence by Care Supporter)

If the service is not provided due to cancellation or same-day absence for the Care Supporter's convenience, the Contractor shall receive a refund of the Usage Fee for the relevant service. The Company will make efforts to introduce a substitute Care Supporter, but does not guarantee the arrangement of a substitute.

Article 11 (Modification of Terms)

• If the Company deems it necessary, it may modify these Terms and related regulations such as the fee schedule at any time by notifying the Contractor in advance (by posting on this system or sending to the registered email address).
• If the Contractor uses the Service after the notice of modification, or fails to complete the withdrawal procedure within a reasonable period specified by the Company, the Contractor shall be deemed to have agreed to the modified Terms.

Article 12 (Governing Law and Jurisdiction)

• The interpretation and application of these Terms shall be governed by Japanese law.
• If any dispute arises between the Contractor and the Company regarding the Service or an Individual Contract, the district court having jurisdiction over the location of the Company's head office shall be the exclusive agreement jurisdictional court of first instance.

Established on August 3, 2026