Privacy Policy

Medical Informatics Co., Ltd. (hereinafter referred to as the "Company") recognizes the importance of personal information obtained from stakeholders and considers its protection to be fundamental to our business activities and one of our most important management issues. In order to provide safe, secure, and reliable services to everyone, we have established the following basic policy, ensure that it is fully understood by all employees, and strictly comply with it.

1. Basic Policy

The Company complies with the Personal Information Protection Law and other related laws, regulations, and norms. In addition, we have established internal regulations regarding personal information protection (hereinafter referred to as "Company Regulations"), which we implement, maintain, and continuously strive to improve.
The Company will establish a management system for personal information protection, inform executives and employees of the Company Regulations, and strive for strict compliance.
The Company handles personal information within the scope of the purpose of use explicitly stated to the customer. Moreover, the Company will not disclose or provide personal information provided by customers to third parties, except when there is customer consent or a legitimate reason.
The Company maintains personal information in an accurate and up-to-date state, strives to prevent unauthorized access to personal information, and the leakage, loss, or damage of personal information, and continuously implements and corrects information security measures.
The Company responds sincerely and promptly to inquiries and requests for disclosure, etc., regarding personal information from customers.

[Business Operator Information]

Company Name: Medical Informatics Co., Ltd.
Address: 4F Meiji Seimei Kan, 2-1-1 Marunouchi, Chiyoda-ku, Tokyo
Representative: Miki Sasaki, Representative Director

2. Purpose of Use of Personal Information

When the Company asks customers to provide personal information, we will specify the purpose of use in advance and use it within the scope of that purpose. If it becomes necessary to use a customer's personal information beyond the scope of the purpose of use specified in advance, we will notify the customer to that effect and obtain their consent before using it. The purposes of use of personal information held by the Company are as follows:

(1) Personal information regarding business partners

Provision of consulting for medical institutions, development, sales, and maintenance of electronic medical record systems, BPO services for medical institutions, and physician referral services
Business negotiations, meetings with customers, and fulfillment of contracts
Sending information, materials, and email newsletters related to services provided by the Company
Provision of various membership services, product implementation support, and customer support
Responding to inquiries and consultations

(2) Personal information regarding users of Care24Japan

Matching, identity verification, and provision of services in this service
Billing and settlement of usage fees, and related administrative procedures
Providing customer support and maintenance for this service, and responding to inquiries and consultations
Sending information, advertisements, and materials regarding this service
Notification of important notices related to this service, such as changes to the terms of service

(3) Personal information regarding care supporters (registered workers) of Care24Japan

Registration screening, confirmation of skills/qualifications, and identity verification
Matching on the platform and disclosure of information such as profiles to users
Payment of remuneration, bank transfer administration, and related administrative procedures
Business communication, responding to inquiries, and providing support
Service development, implementation of questionnaire surveys, monitoring, etc.

(4) Personal information regarding interviewees and others

Recruitment and communication with interviewees for the creation of article content
Responding to inquiries and consultations

(5) Personal information regarding employment applicants

Providing employment information and communicating with employment applicants (including internships)
Recruitment selection, pass/fail determination, and recruitment business management at the Company

3. Proper Acquisition of Personal Information

The Company acquires personal information by lawful and fair means. The provision of personal information to the Company is voluntary, but if you do not provide the necessary information, you may not be able to use all or part of our respective services.

4. Provision of Personal Information

The Company will not disclose or provide your personal information to third parties except in the following cases:

With the customer's consent (including cases where the necessary information of the other party is mutually disclosed between the user and the registered worker upon successful matching).
When based on laws and regulations.
When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the customer's consent.
When entrusting the handling of personal information within the scope necessary to achieve the purpose of use.
When business is succeeded due to a merger, company split, business transfer, or other reasons.

5. Outsourcing of Personal Information

Notwithstanding the preceding article, the Company may outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use. When entrusting the handling of personal information, we will select an appropriate contractor and supervise them appropriately to ensure that personal information is securely managed.

6. Security Control Measures

The Company continuously implements the following measures to prevent unauthorized access to personal information, leakage, loss, or damage of personal information, and for security management.

Improvement of organizational system: We have appointed a person responsible for the handling of personal information and have established a reporting and communication system.
Employee training: We conduct regular education and training for executives and employees on the handling of personal information.
Physical/technical measures: We have introduced access restrictions to areas where personal information is handled, measures to prevent theft of equipment, and security measures to prevent unauthorized access from the outside.

7. Inquiries and Disclosure Procedures Regarding Personal Information

For inquiries and requests regarding the disclosure, correction, deletion, suspension of use, etc., of your personal information (including disclosure of third-party provision records), please contact us via the inquiry form. We will respond sincerely and promptly after verifying your identity. Note that a fee of 1,000 yen (excluding tax) per request may be charged for the notification of the purpose of use and disclosure requests of retained personal data.

8. Other Matters

(1) Access Information and Cookies

On this site, we may acquire and use access log information and cookies in order to provide better services. Since these alone cannot identify a specific individual, we do not consider them to be personal information. You can reject cookie information via your browser settings.

(2) External Transmission of Information

To analyze user behavior, improve services, and measure advertising effectiveness, the Company transmits information to the following external tools using identifiers such as cookies.

AWS | Grasping user usage status, operation management and improvement of this service | Advertising identifier, device/app info, network info, access history, phone number | Amazon Web Services, Inc.
Google Analytics | Grasping user usage status, operation management and improvement of this service | Advertising identifier, device/app info, network info, access history | Google LLC.
Google | Grasping user usage status, operation management and improvement of this service | Advertising identifier, device/app info, network info, access history, phone number | Google Inc.
Meta | Grasping user usage status, operation management and improvement of this service | Advertising identifier, device/app info, network info, access history, phone number | Meta Platforms, Inc.
LINE | Grasping user usage status, operation management and improvement of this service | Advertising identifier, device/app info, network info, access history, phone number | LY Corporation
Yahoo | Grasping user usage status, operation management and improvement of this service | Advertising identifier, device/app info, network info, access history, phone number | LY Corporation
X | Grasping user usage status, operation management and improvement of this service | Advertising identifier, device/app info, network info, access history, phone number | X Corp

(3) Use of Statistical Data and Questionnaire Survey Results

Regarding statistical data: The Company may create statistical data processed so that individual customers cannot be identified, based on the personal information provided. The Company may use statistical data that cannot identify an individual without any restrictions.
Regarding questionnaire survey results: The names, affiliated facility names, and affiliated prefectures of medical professionals other than the survey respondents themselves, included in the responses to questionnaire surveys conducted for members/registered workers, will be added to personal information for which consent for third-party provision has been obtained in advance, and provided as reference information to domestic and overseas medical business operators who use our services.
Regarding the method of provision: This is done by displaying on a web page accessible by entering an ID and password, sending a password-protected file attached to an email, etc., exchanging a recording medium recording this, or exchanging files on a server with restricted access. Regarding our member information and databases created from acquired information, we verify consistency with existing information and update the database. Furthermore, when receiving personal data from a third party, we will confirm the circumstances of acquisition by the third party and acquire it by an appropriate method.

(4) Acquisition and Use of Personal Related Information

The Company may receive from our business partners (meaning our advertising agencies, advertising media, and other partners) the date and time of clicks on our advertisements, information regarding advertising media (ID, site name, etc.), and other personal-related information (as defined in the Personal Information Protection Law, excluding information that can identify a specific individual). The Company may acquire and use this personal-related information as personal data by linking it with personal information held by the Company. Such information will be used for confirming the results and measuring the effectiveness of advertisements.

(5) Joint Use of Personal Information

The Company may jointly use acquired personal information with our business partners, business tie-up companies, and other third parties deemed necessary by the Company. In such joint use, necessary matters such as the scope of joint users will be determined and posted on our website to ensure that members, etc., can easily become aware of such necessary matters.

Items of personal data to be jointly used: Among the personal information regarding members acquired by the Company, the following items may be jointly used. Name, email address, phone number, occupation, affiliation, seminar participation information, questionnaire survey responses, etc., and analysis results of information linking these with website browsing history.
Scope of joint users: Wonder Laboratory Co., Ltd. (http://www.w-lab.jp/privacy/)
Purpose of use by joint users: Same as the purpose of use stated in item 3 of this section.
Party responsible for management: Medical Informatics Co., Ltd. (Representative and address are as stated in paragraph 1)

Revised on July 10, 2026