Care24Japan Platform Terms & Conditions (For Care Supporters)

Table of Contents

These Terms of Use stipulate the conditions for using the out-of-pocket home care support matching platform "Care24Japan" (hereinafter referred to as "this Service") operated by Medical Informatics Co., Ltd. (hereinafter referred to as the "Company"). Workers such as nurses and caregivers who register for this Service (hereinafter referred to as "Care Supporters") shall use this Service after agreeing to these Terms.

Article 1 (Purpose and the Company's Position)

This Service is a platform that matches users (hereinafter referred to as "Contractors") who wish to receive home visiting care/home support services and visiting nursing services (hereinafter collectively referred to as "Care Services") with Care Supporters who possess prescribed qualifications.
The Company plays the role of providing a place for matching and concluding individual contracts between Contractors and Care Supporters, as well as providing a payment method (payment collection agency window) through this system, and providing support and follow-up for Contractors and Care Supporters. The Company is not the entity providing the Care Service itself to the Contractor, nor is it the employer of the Care Supporter.
The contract regarding the Care Service (hereinafter referred to as the "Individual Contract") shall be established directly between the Contractor and the Care Supporter as a "quasi-mandate contract" at the time the matching is established through this system.

Article 2 (Classification of Care Services and Discretion in Business)

The Care Services that Care Supporters can accept through this system are divided into the following two classifications, and Care Supporters shall select and accept the classification corresponding to their qualifications. (1) Home visiting care/home support services: Physical assistance (bathing, excretion, meal assistance, etc.), daily life support (cooking, cleaning, shopping, etc.), watching over, accompanying to hospitals/outings, etc. (2) Visiting nursing services: Observation of health condition, care for recuperation, medical treatment based on a doctor's instructions (intravenous drip, insulin injection, bedsore treatment, catheter management, etc.), etc.
Care Supporters shall perform this business at their own discretion and responsibility as independent individual business owners (contractors) with the "duty of care of a good manager" based on a quasi-mandate contract under the Civil Code. No chain of command, employment contract, labor contract, or similar relationship is established between the Company and the Care Supporter.

Article 3 (Establishment of Individual Contracts and Decline of Business)

When a Care Supporter expresses their intention to accept a usage reservation from a Contractor on this system and the matching is completed, an Individual Contract (quasi-mandate contract) between the Contractor and the Care Supporter is automatically established.
Conditions such as the date and time, location, specific business content, and remuneration amount in the Individual Contract shall be in accordance with the provisions of the confirmation screen on this system and automatically transmitted electromagnetic records.
If a Care Supporter declines (cancels) the relevant business for their own reasons after matching is established, a prescribed penalty (such as the occurrence of a cancellation fee or a measure to lower the matching rate) may be imposed based on the remuneration regulations separately determined by the Company, and the Care Supporter shall consent to this in advance.

Article 4 (Special Rules for Medical Practices in Visiting Nursing Services)

When a Care Supporter performs business that falls under "Visiting nursing services" stipulated in Article 2, Paragraph 1, Item 2, they must prove in advance that they hold a valid national qualification such as a registered nurse or a licensed practical nurse by the method determined by the Company.
When a Care Supporter provides medical practices to a Contractor, they shall do so only within the scope of the instructions and descriptions of a valid "Visiting Nursing Instruction Document" issued by the Contractor's attending physician.
Care Supporters must not perform any medical practices that exceed the scope of instructions or when a valid visiting nursing instruction document is not presented, even if there is a strong request from the Contractor, based on the law (Act on Public Health Nurses, Midwives, and Nurses).

Article 5 (Business Remuneration, System Usage Fee, and Payment Method)

On the condition that the Care Supporter properly completes the business based on the Individual Contract and reports the completion of the prescribed business through this system, the Company will pay the Care Supporter the amount remaining after deducting the "platform usage fee (system fee)" prescribed by the Company from the usage fee collected from the Contractor (hereinafter referred to as "Business Remuneration").
The calculation of Business Remuneration (hourly unit price, various additions, nomination allowance, actual transportation expenses, etc.) shall be in accordance with the fee schedule separately presented by the Company on this system or in the remuneration regulations.
The Company is granted the authority to collect the claim for Business Remuneration (consideration for quasi-mandate) from the Contractor on behalf of the Care Supporter.
The closing date, payment date, and remittance flow to the transfer account for Business Remuneration shall be in accordance with the provisions of the remuneration regulations separately determined by the Company. Note that the burden of the transfer fee follows the remuneration regulations.

Article 6 (Prohibition of Direct Contracts and Poaching)

Care Supporters must not provide care services (including but not limited to nursing care and nursing business) directly without using this system, or individually conclude employment contracts, business entrustment contracts, quasi-mandate contracts, or other contracts, with Contractors (users) they met through this system, during the usage period of this Service and for two years after withdrawing from this Service.
If a Care Supporter violates the preceding paragraph, the Care Supporter shall immediately pay the Company 500,000 yen as a penalty, or the amount of damage suffered by the Company due to the direct contract (including an amount equivalent to three times the platform usage fee that should have originally been obtained), whichever is higher.

Article 7 (Prohibited Matters)

Care Supporters must not engage in the following acts when using this Service and performing business:

The act of subcontracting or having a third party act on behalf of all or part of the entrusted business without the Company's prior written consent (the business must always be directly executed by the Care Supporter themselves).
Acts that damage the human rights and dignity of Contractors and care receivers/nursing receivers, abusive language, violence, intimidation, harassment acts, or acts that defame or damage trust.
The act of undertaking the management, buying and selling, etc. of expensive items such as cash and precious metals at the Contractor's home, etc., without prior clear agreement and records on the system.
The act of registering false information regarding qualifications held, practical experience, health condition, etc. when registering on this system.
Other acts that the Company determines to be inappropriate for the operation of the platform.

Article 8 (Confidentiality and Protection of Personal Information)

Care Supporters must strictly manage the Company's trade secrets and system information learned through this Service, as well as the personal information of Contractors and care receivers/nursing receivers (including but not limited to medical history, family structure, address, physical condition, vital data, etc.), and must not disclose or leak them to third parties.
Care Supporters must not use the confidential information and personal information of the preceding paragraph for any purpose other than the execution of business based on the Individual Contract (including posting on SNS, diverting to other uses, etc.). The provisions of this article shall survive effectively in perpetuity even after withdrawing from this Service.

Article 9 (Disclaimer and Compensation for Damages)

Since Care Services are provided based on a direct quasi-mandate contract between the Contractor and the Care Supporter, the Care Supporter shall bear direct responsibility for troubles such as injuries, deterioration of medical conditions, death, or property damage and theft of Contractors or care receivers/nursing receivers that occur in conjunction with the execution of business, depending on the presence or absence of a breach of the duty of care of a good manager (negligence) under the Civil Code, and the Company shall in principle bear no responsibility whatsoever.
In the case of the preceding paragraph, if the liability insurance for this system enrolled in by the Company can be applied, it shall be possible to compensate for damages (handling through customer support) up to the payment amount of the relevant insurance money. However, this does not completely exempt the Care Supporter's legal responsibility.
If a Care Supporter violates these Terms or causes damage to the Company in the execution of business, the Care Supporter shall be liable to compensate for the damage (including reasonable attorney's fees).

Article 10 (Changes to Terms and Suspension of Use)

The Company may change these Terms and related regulations such as the fee schedule and guidelines at any time by notifying Care Supporters in advance (posting on this system or sending to the registered email address) when it determines it to be necessary. If a Care Supporter uses this Service after the change, they are deemed to have agreed to the changed Terms.
If a Care Supporter violates these Terms or if the Company determines that they are inappropriate as a registered worker, the Company may take measures such as immediately suspending the use of this system, canceling matching, or erasing registration (forced withdrawal) without requiring any notification or warning.

Article 11 (Governing Law and Jurisdiction)

The interpretation and application of these Terms shall be governed by Japanese law.
If a dispute arises between a Care Supporter and the Company regarding this Service or an Individual Contract, the district court having jurisdiction over the location of the Company's head office shall be the exclusive agreement jurisdictional court of the first instance.

Established on [Month] [Day], 2026